Company Overview

AppitSimple Infotek Pvt. Ltd. is a pioneer product-based IT company, known for its innovative platforms - SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform aiding businesses to discover top software and service partners through genuine customer reviews, in-depth software analysis, free consultations, and demos. CallHippo provides on-demand VoIP services, enabling easy setup of call centers across 50+ countries. With 51-200 employees, the company's headquarters are in Ahmedabad, Gujarat.

Job Overview

AppitSimple Infotek Pvt. Ltd is seeking a dedicated and enthusiastic Customer Support Executive to join our team in Ahmedabad. This is a full-time, junior-level position requiring 1 to 3 years of relevant work experience. The chosen candidate will be responsible for providing excellent customer support, addressing inquiries, resolving issues, and contributing to customer satisfaction.

Qualifications and Skills

• Empathy towards customers (Mandatory skill)
• Attention to detail (Mandatory skill)
• Blended process experience (Mandatory skill)
• Excellent communication skills to handle customer inquiries efficiently
• Problem-solving abilities to resolve customer issues promptly and effectively
• Patience and composure to manage difficult or emotional customer situations
• Ability to work effectively as a team member and individually
• Adaptability to varying customer needs and business requirements

Roles and Responsibilities

• Responding promptly to customer inquiries through various channels
• Providing accurate, valid, and complete information by using the right methods/tools
• Handling customer complaints, providing appropriate solutions and alternatives within time limits
• Following up to ensure resolution and maintaining customer satisfaction
• Keeping records of customer interactions, processing customer accounts, and filing documents
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Contributing to team effort by accomplishing related results as needed