Company Overview

Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company revolutionizing business processes with innovative platforms SoftwareSuggest and CallHippo. SoftwareSuggest is an online platform for discovering top business software and service partners, while CallHippo offers VoIP services globally.

Job Overview

Customer Support Executive at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time position with Junior level experience (1 to 3 years). Salary range competitive based on experience. Join a team of 51-200 employees at a pioneer product-based IT company specializing in SoftwareSuggest and CallHippo platforms.

Qualifications and Skills

• Excellent communication skills
• Problem-solving abilities
• Empathy towards customers
• Patience in dealing with difficult situations
• Ability to multitask
• Knowledge of product/service offerings
• Attention to detail
• Ability to work under pressure

Roles and Responsibilities

• Provide exceptional customer support via multiple channels (phone, email, chat) for SoftwareSuggest and CallHippo users
• Resolve customer inquiries, issues, and escalations with professionalism and efficiency
• Assist customers in navigating the platforms, troubleshooting technical problems, and providing product/service information
• Document customer interactions and feedback to improve services and products
• Collaborate with the product and development teams to enhance user experience and address customer needs