Customer Support Executive62
Applications
62
Applications
Ahmedabad
Full-Time
Junior: 1 to 3 years
₹ 35K - ₹ 45K (Per Month)
Posted on Apr 10 2024
About the Job
Skills
Customer support
Customer Service
Customer Relationship Management (CRM)
customer query
Complaint management
Query resolution
Customer complain
VIP Support
The Job Description for Customer Support Executive:-
1)Work on chats and Tickets
2)Maintain a mean response time of less than 1 minute since it is live chat support
3)Chat Quality score should not be less than 4/5
4)Close maximum support tickets in a month
5)Resolve queries with utmost efficiency to facilitate customer retention.
Requirements
1)Experience in Tech Support
2)Experience with troubleshooting
3)Hands-on knowledge in providing support for any kind of application software
About the company
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine C ...Show More
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine Customer Reviews, In-depth Software Analysis, Free Consultation & Free Demo of all Software. It is the one-stop destination for all businesses looking for software and services relevant to their industry.
SoftwareSuggest currently lists more than 800 Software Categories & 49+ Service categories for businesses to choose from. It also lets organizations compare the features of multiple software & service providers so that they can make the right purchase decision.
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Providers. CallHippo allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With our easy to use interface and robust backend architecture, any business can set up their call center within less than 3 minutes.
CallHippo implements cloud computing into the world of telephony. Our platform allows deployment of a flexible telephony network, wherever an internet connection is available. We aim to replace the desk phones with soft phones, eliminating the complexity of setting up a support center.
Get in touch with us for more detail info@appitsimple.com ...Show Less
Industry
SaaS
Company Size
51-200 Employees
Headquarter
Ahmedabad, Gujarat
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