Customer Success Specialist

123

Applications

Ahmedabad
Full-Time
Junior: 1 to 3 years
4L - 7L (Per Year)
Posted on Jan 29 2024

About the Job

Skills

Customer success
Upselling
Cross-Selling
Customer Retention
Product Adoption
releation

About AppitSimple


AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.

 URL : https://appitsimple.com/


About Software Suggest


SoftwareSuggest is a leading software recommendation platform, revolutionizing how businesses find the best software solutions. Established in 2014, we provide expert insights and reviews, guiding users to make informed decisions. Our mission is to simplify software selection and help companies thrive with the right tools for success.

To know more: https://www.softwaresuggest.com/


Roles & Responsibilities :


- Develop and maintain strong, long-term relationships with assigned customer accounts.

- Understand their objectives and provide personalized solutions.

- Become an expert in products and services, staying up-to-date with new features and capabilities.

- Proactively educate customers on best practices, tips, and tricks to maximize their use of our products.

- Gather customer feedback and insights to help improve our products and services.

- Monitor customer subscription renewals and work to ensure a high renewal rate.

- Identify opportunities to upsell or cross-sell additional products or services to existing customers.

- Encourage satisfied customers to become advocates through case studies, testimonials, and referrals.


Requirements:


- Proven experience in customer success, account management, or similar role.

- Strong interpersonal and communication skills.

- Technical aptitude and ability to learn and explain complex products.

- Exceptional problem-solving skills.

- Ability to work independently and also manage the team.


Perks of Working with Us!


5-day Workweek

Unlimited Paid Leave Policy

Uncapped Performance-Based Incentives

Reward & Recognition Programs

Annual Company Retreats

Employee Referral Rewards


Float CV on grow@appitsimple.com

About the company

AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively. SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine C ...Show More

Industry

SaaS

Company Size

51-200 Employees

Headquarter

Ahmedabad, Gujarat

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