Customer Success Lead54
Applications
54
Applications
Ahmedabad
Full-Time
Senior: 7 to 10 years
₹ 10L - ₹ 20L (Per Year)
Posted on Apr 23 2024
About the Job
Skills
Communication
Customer Retention
Upselling
Cross-Selling
Churn Management
Customer Relationship Management (CRM)
Company Overview
Appitsimple Infotek Pvt Ltd is a pioneer product-based IT company known for SoftwareSuggest and CallHippo platforms, simplifying business operations. Discover top business software, genuine reviews, and VoIP services globally.
Job Overview
Lead the customer success team at Appitsimple Infotek Pvt. Ltd. in Ahmedabad. Full-Time position with 7 to 10 years of experience required. Competitive salary package. Join a pioneer product-based IT company revolutionizing business processes. Apply now!
Qualifications and Skills
- Excellent communication skills to engage with customers effectively
- Proven experience in customer retention strategies
- Ability to upsell and cross-sell products/services to maximize revenue
- Expertise in churn management techniques
- Familiarity with Customer Relationship Management (CRM) systems
Roles and Responsibilities
- Lead and manage the customer success team to ensure high levels of customer satisfaction
- Develop and implement strategies to enhance customer retention and loyalty
- Upsell and cross-sell additional products/services to existing customers
- Manage churn rates effectively through proactive measures
- Utilize Customer Relationship Management (CRM) tools for customer interactions
About the company
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine C ...Show More
AppitSimple Infotek Pvt Ltd - A Pioneer product-based IT company that has been revolutionizing & simplifying the way organizations do business since the last many years. The Company is better known for its innovative platform & product - SoftwareSuggest and CallHippo respectively.
SoftwareSuggest - An Online Platform to discover top Business Software & Service Partners gives access to Genuine Customer Reviews, In-depth Software Analysis, Free Consultation & Free Demo of all Software. It is the one-stop destination for all businesses looking for software and services relevant to their industry.
SoftwareSuggest currently lists more than 800 Software Categories & 49+ Service categories for businesses to choose from. It also lets organizations compare the features of multiple software & service providers so that they can make the right purchase decision.
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) Service Providers. CallHippo allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With our easy to use interface and robust backend architecture, any business can set up their call center within less than 3 minutes.
CallHippo implements cloud computing into the world of telephony. Our platform allows deployment of a flexible telephony network, wherever an internet connection is available. We aim to replace the desk phones with soft phones, eliminating the complexity of setting up a support center.
Get in touch with us for more detail info@appitsimple.com ...Show Less
Industry
SaaS
Company Size
51-200 Employees
Headquarter
Ahmedabad, Gujarat
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