Job Title: Executive / Sr. Executive – Tech Trainer

Department: Training & Development

Job Location: Multiple Locations

Qualifications: M. Pharm Must(Candidates pursuing PHD or completed, are not eligible)

Experience: 2-5 Years (Pharma Training Experience and Teaching Experience in Pharmacy Colleges would be preferred. Experience in Pharmaceutical Companies also considered) 

OBJECTIVE:

Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

JOB ROLE:

Training:

Training Need Identification and Analysis; customization of TrainingMethodology

Preparation of Monthly TrainingCalendar

Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training mandays

On the job training to the front - end employees

Plan and deliver induction to new hires on bi-monthlybasis

Plan and deliver new hire’s training program on bi-monthlybasis

Plan and deliver existing employees trainingprogram

Plan and conduct on the job training in SAP/BOT as per business requirements

Plan and co-ordinate the new business initiatives of the company

Act as counsellor for handholding of employees

HR:

Coordinate withHR

To receive the list of new joinees eligible for induction and new hire training as per the trainingcalendar

To submit the attendance of trainees undergoing induction and new hiretraining

To track three monthly assessments of trainees and carry out counselling wheneverrequired

To help solve issues related to attendance, ID card, uniformetc.

Budget & MIS:

Generate and maintain training related employeedatabase

Prepare and report fortnightly Training plan and MIS both for supervisor(s)and frontline associate(s) to the Trainingcoordinator

Record actual monthly training expenditure in trainingMIS

Operations & Customer Service:

Encourage and direct supervisors for collecting customer feedbackforms

Collect relevant issues during branch visit and coordinate with concerned in operations forsolutions

Liaison with the concerned in operations to deliver operations modules during New hiretraining

Skill Set:

The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry.

Self-motivated, fluent communication in respective regional language & English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.

This job will require travelling within the region across retail/hospital based pharmacies for on the job training purpose.

Work Week: Mon – Sat (6 days/week)

Work Timings: General Day Shift

About Company: Apollo Pharmacy is a leading retail chain of Pharmacy and is a unit of - Apollo Hospitals Enterprise Ltd. - Asia's largest healthcare group. Our growing Retail Pharmacy network touches lives across the length and breadth of India. Accredited with - International Quality Certification, with over 30 years of retailing experience, customer-focused service and brand value our network spans out to over 4500retail pharmacies through which we have been serving our customers for their healthcare needs 24x7.