Company Overview

Apollo Health and Lifestyle Limited, headquartered in Hyderabad, was founded in 2002 with the mission of making international standard healthcare accessible to all. Operating the largest network of standardized day-to-day healthcare facilities under "The Apollo Clinic", AHLL offers unparalleled services across India and the Middle East. The company's innovation in linked healthcare software ensures efficiency and financial savings for patients by avoiding repeat processes. Discover more at The Apollo Clinic.

Job Overview

Apollo Health And Lifestyle Limited is seeking a dedicated Front Office Executive for its Bangalore Rural location. This full-time, junior-level position requires a minimum of 1 to 3 years of relevant work experience. As the first point of contact, the executive will play a crucial role in delivering exceptional customer service and maintaining smooth front office operations, contributing to the overall patient experience.

Qualifications and Skills

• Experience in customer service, preferably in a healthcare setting, to ensure positive patient interactions and satisfaction.
• Excellent communication skills, both verbal and written, to effectively interact with patients, staff, and healthcare professionals.
• Strong organizational skills to manage patient appointments, records, and administrative tasks efficiently.
• Proven ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Proficiency in Microsoft Office tools for handling documentation and communications seamlessly.
• Professional telephone etiquette to manage incoming calls and inquiries with courtesy and effectiveness.
• Effective time management skills to prioritize tasks and ensure prompt service delivery at all times.
• Detail-oriented mindset to ensure the accuracy of information and smooth operation of front office processes.

Roles and Responsibilities

• Welcome and assist patients and visitors, ensuring a positive and professional front office experience.
• Manage appointment scheduling, patient check-in/out, and maintain accurate records in the system.
• Handle telephone inquiries, provide information, and direct calls to the appropriate department.
• Coordinate with healthcare staff to ensure efficient patient flow and service delivery.
• Maintain confidentiality and authenticity of patient's information and documents.
• Ensure the front office environment is neat, organized, and operates efficiently.
• Assist in billing processes and provide support in handling patient queries regarding payments.
• Contribute to team efforts by accomplishing related tasks as needed for improved patient care.