Company Overview

Aotsum Infotech Pvt. Ltd. is one of India's leading software companies, specializing in client solution management in the field of information technology. With our focused efforts and strategies, we help our clients build their brands and achieve their business goals. Our team of trained experts has extensive knowledge and can take businesses to the next level.

Job Overview

Aotsum Infotech Pvt. Ltd. is seeking a Customer Support Executive to join our dedicated team. As a Customer Support Executive, you will be responsible for assisting customers with their inquiries, resolving complaints, and providing exceptional customer service. This is a full-time position located in Noida, Uttar Pradesh, India. The ideal candidate should have 1 to 3 years of experience in a customer support or similar role.

Qualifications and Skills

• 1 to 3 years of experience in customer support or a related field
• Excellent communication skills, both written and verbal
• Strong problem-solving ability and attention to detail
• Ability to handle multiple tasks and prioritize effectively
• Good knowledge of customer service principles and practices
• Experience in using customer support software and tools
• Proficiency in MS Office applications
• Sales and cold calling experience is a plus

Roles and Responsibilities

• Interact with customers via phone, email, and chat to provide information in response to inquiries and resolve complaints
• Assist customers with product troubleshooting and technical support
• Maintain a high level of professionalism and empathy when communicating with customers
• Identify and escalate priority issues to the appropriate teams
• Track and document customer interactions, transactions, comments, and complaints
• Follow up on customer inquiries and ensure they are resolved in a timely manner
• Stay updated on product knowledge to provide accurate information to customers
• Meet individual and team performance targets