About Org: Anthology combined with Blackboard is the largest EdTech ecosystem on a global scale for education. Now supporting more than 150 million users in over 80 countries!

Currently hiring for below open new requirement, please check and if interested, kindly respond back ASAP.

Role: Senior Support Analyst ( LMS - Product Support )

Experience: 1 to 5 years (Work From Office)

Working Shift: EST time zone (6:30 PM to 3:30 AM IST)

Location: Bagmane Tech Park, C V Raman Nagar, Bangalore, INDIA

Required skills/qualifications:

• Ticket handling, Troubleshooting, SQL Queries, Application support.
• At least 1+ years of experience in a client facing, technical support environment or equivalent consulting experience
• Strong knowledge of system and database administration principles
• Knowledge of Oracle and MS SQL*Server Database including troubleshooting, configuration, maintenance, and tuning
• Understanding of Internet application technologies including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
• Experience in a self-directed work environment
• Demonstrated ability to research and resolve problems using a variety of resources and tools.
• Exceptional English listening, written, and oral communication skills