Identifying Hardware And Software Solutions.

 Provide first-level technical support to customers via phone, email, chat, or in-person.

 Diagnose and troubleshoot technical problems related to products or services.

 Guide customers through step-by-step solutions and provide clear instructions.

 Providing Timely And Accurate Customer Feedback.

 Maintain accurate and detailed records of customer interactions and support requests.

 Escalate complex issues to the appropriate technical team or supervisor when necessary.

 Stay up-to-date with product knowledge and technical advancements to provide the best support possible.

 Collaborate with other team members to share knowledge and improve support processes.

 Ensure a positive customer experience by addressing concerns and resolving issues in a timely and professional manner.

 Participate in ongoing training and professional development opportunities.

 Resolving Network Issues.