Job Overview

We are hiring a Customer Care Executive to provide exceptional customer service to our clients. As a Customer Care Executive, you will be the first point of contact for our customers and will assist them with their inquiries, grievances, and provide timely resolution. This is a full-time position located in Mumbai Suburban, Maharashtra, India. The employment type is Full-Time and we are looking for candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent communication skills, both verbal and written.
• Strong problem-solving ability.
• Empathy and a customer-oriented approach.
• Ability to handle customer complaints and resolve conflicts.
• Active listening skills to understand customer needs and provide appropriate solutions.
• Ability to multi-task and manage time effectively.
• Proficient in conflict resolution.
• Basic computer knowledge.
• Ability to adapt and work in a fast-paced environment.
• Experience in a similar customer-facing role (desirable but not required).

Roles and Responsibilities

• Handle incoming customer calls and emails with professionalism and efficiency.
• Identify and assess customers' needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Resolve customer complaints and provide appropriate solutions and alternatives within the agreed time limits.
• Follow communication procedures, guidelines, and policies.
• Keep records of customer interactions, transactions, comments, and complaints for future reference.
• Manage customer accounts and maintain customer databases.
• Ensure customer satisfaction and provide professional customer support.
• Meet personal/team qualitative and quantitative targets.
• Stay updated with product and service information to provide accurate information to customers.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Contribute to team effort by accomplishing related tasks as needed.