Job description

• Should have good business communication skill-Oral and Written

• Highly Energetic, helpful, and cordial approach with abilities to meet customer requirements

• Should have pleasing personality to interact with customer

• Creating customer delight experience while on boarding new customers

• Thorough Knowledge of real estate processes of customer lifecycle from start to end

• Ensure timely completion of task given by head and management

• Coordination with banker, channel partners, internal team, and other departments

• Replying customers on email, messages, Handling Customer Queries on Emails & Solving them

• Ensuring timely collection of payment, following up with customer and banker for sanction letter

• Making Agreements, Demands, NOC and other related documents

• Handling Possession processes

• Handling the BBA, TPA. PTM, Demand Letters for the Customers

• Generating various MIS Report like outstanding Collection on Estimate

• Possession letters and handling Possession to customers

Desired Skill

• Should have minimum experience of 3 years in CRM . Freshers are also welcome

• Knowledge of customer life cycle process in Real estate industry.

• Good in communication and presentation

• Tech savvy and system oriented