Job description

· Should have good business communication skill-Oral and Written

· Highly Energetic, helpful, and cordial approach with abilities to meet customer requirements

· Should have pleasing personality to interact with customer

· Creating customer delight experience while on boarding new customers

· Thorough Knowledge of real estate processes of customer lifecycle from start to end

· Ensure timely completion of task given by head and management

· Coordination with banker, channel partners, internal team, and other departments

· Replying customers on email, messages, Handling Customer Queries on Emails & Solving them

· Ensuring timely collection of payment, following up with customer and banker for sanction letter

· Making Agreements, Demands, NOC and other related documents

· Handling Possession processes

· Handling the BBA, TPA. PTM, Demand Letters for the Customers

· Generating various MIS Report like outstanding Collection on Estimate

· Possession letters and handling Possession to customers

Desired Skill

· Should have minimum experience of 3 years in CRM. Freshers are also welcome

· Knowledge of customer life cycle process in Real estate industry.

· Good in communication and presentation

· Tech savvy and system oriented