Role & Responsibilities

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements (Salesforce)
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help, and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyse existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture

Ideal Candidate

• Proven working experience in technical writing of software documentation
• Ability to deliver high-quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in English
• Strong working knowledge of Microsoft Office
• Basic familiarity with the SDLC and software development
• University degree in Computer Science, Engineering or equivalent preferred