Company Overview

Since 1854, AMANN has been a leading international manufacturer of high-quality sewing, embroidery threads, and Smart Yarns. We develop intelligent products, individual solutions, and innovative concepts for the market needs of today and tomorrow. For more details, visit our website at www.amann.com.

Job Overview

We are seeking a dedicated and experienced Sr Executive Customer Support to join our team in Chennai (Velachery). This is a full-time, mid-level position. The ideal candidate will play a crucial role in ensuring exceptional customer service and contributing to our sales coordination efforts.

Qualifications and Skills

• Strong sales coordination skills (Mandatory skill).
• Candidate should be able to speak Hindi (Mandatory Skill)
• Excellent customer relationship management capabilities (Mandatory skill).
• SAP working experience will be an added advantage.
• Outstanding communication skills, both written and verbal.
• Ability to handle customer complaints and provide timely resolutions.
• Experience in the textile manufacturing industry is a plus but not mandatory.
• Capacity to work efficiently both independently and as part of a team.
• Strong organizational and multitasking abilities.

Roles and Responsibilities

• Serve as the primary point of contact for customer inquiries and ensure timely responses.
• Coordinate sales efforts by liaising between the sales team and other departments.
• Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
• Maintain and enhance customer relationships by providing outstanding service and follow-up.
• Handle customer complaints efficiently and liaise with relevant departments for quick resolutions.
• Manage and update customer master data within SAP, ensuring accuracy and compliance.
• Follow up on all orders from initiation to completion, ensuring customers and sales teams are kept informed throughout the process.
• Assist in preparing sales reports and forecasting to support business strategies.
• Ensure compliance with company policies and standards in all customer interactions.
•  Provide accurate dispatch and delivery information to customers and the sales team to avoid delays or misunderstandings.
• Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
• Serve as the communication point for internal teams regarding processes and procedures