Company Overview

Since 1854, AMANN Sewing & Embroidery Threads Private Limited has been one of the leading international manufacturers of high-quality sewing threads, embroidery threads, and Smart Yarns. We develop intelligent products, individual solutions, and innovative concepts for the market needs of today and tomorrow. Visit our website at www.amann.com for more information.

Job Overview

This full-time Customer Support position is located in Bangalore, Chennai, and Delhi. The role focuses on providing exceptional sales coordination and customer support, requiring a minimum of 1 to 3 years of work experience.

Qualifications and Skills

• Excellent communication skills to effectively interact with customers and provide clear information (Mandatory skill).
• Sales Support experience to assist in the seamless processing of customer orders and inquiries (Mandatory skill).
• Customer Support expertise to ensure customer satisfaction and address their needs promptly (Mandatory skill).
• Strong problem-solving abilities to identify issues and provide viable solutions.
• Technical knowledge essential for understanding product specifications and customer queries.
• Time management skills to efficiently handle multiple tasks and prioritize effectively.
• Adaptability to quickly adjust to changing customer demands and company protocols.
• Ability to work independently as well as collaborate with team members to achieve common goals.

Roles and Responsibilities

• Serve as the primary point of contact for customer inquiries and ensure timely responses.
• Coordinate sales efforts by liaising between the sales team and other departments.
• Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
• Maintain and enhance customer relationships by providing outstanding service and follow-up.
• Handle customer complaints efficiently and liaise with relevant departments for quick resolutions.
• Manage and update customer master data within SAP, ensuring accuracy and compliance.
• Follow up on all orders from initiation to completion, ensuring customers and sales teams are kept informed throughout the process.
• Assist in preparing sales reports and forecasting to support business strategies.
• Ensure compliance with company policies and standards in all customer interactions.
•  Provide accurate dispatch and delivery information to customers and the sales team to avoid delays or misunderstandings.
• Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
• Serve as the communication point for internal teams regarding processes and procedures