Spare & CRM Coordinator

Responsible for handling spare parts & service CRM for Altendorf India including spare part procurement, keeping records of spare parts inventory, tracking of work orders and handling service requests.

Key Responsibilities

Spare Parts Management:

-      Manage inventory of spare parts and place orders to factories.

-      Keep track of stock levels to prevent shortages and overstocking.

-      Coordinate with external suppliers for timely procurement and cost-effective purchasing.

Customer Relationship Management:

-      Address customer inquiries and resolve issues promptly.

-      Create a positive environment so as to ensure customer satisfaction.

-      Schedule and coordinate service appointments with customers.

-      Coordination with service engineers for service ticket closures in timely manner.

-      Monitor service quality and provide feedback for continuous improvement

Maintenance of Reports:

-      Maintain records of service appointments, inventory etc.

-      Prepare inventory status reports and service quality reports.

Qualifications and Skills:

-      Minimum of 2-3 years' working with a Spare Parts /CRM.

-      Knowledge of English, Hindi apart from local language.

-      Diploma or technical graduate degree preferred.

-      Strong organizational and multitasking abilities.

-      Excellent communication and interpersonal skills.

-      Proficiency in ERP & CRM apart from MS Office applications.