Job Description:

As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service.

Key Responsibilities:

• Customer Assistance: Address customer inquiries, concerns, and feedback through various channels, including phone, email, and chat.
• Product Knowledge: Develop a deep understanding of our products to assist customers in making informed decisions and resolving product-related issues.
• Order Management: Manage customer orders, including order placement, tracking, and delivery coordination.
• Issue Resolution: Investigate and resolve customer complaints, ensuring a satisfactory resolution.
• Communication: Communicate product information, promotions, and company policies clearly and effectively to customers.
• Record Keeping: Maintain accurate records of customer interactions and transactions, including maintaining a database of customer information.
• Feedback Collection: Actively gather and document customer feedback, sharing insights with relevant departments for continuous improvement.
• Team Collaboration: Collaborate with cross-functional teams, including sales, marketing, and logistics, to provide cohesive support to customers.
• Quality Assurance: Ensure that the quality of service meets company standards, and identify areas for service improvement.

Requirements:

• Bachelors degree.
• Proven experience in customer support or related field.
• Excellent communication and interpersonal skills.
• Proficiency in using customer support software and CRM systems.
• Strong problem-solving abilities.
• Empathetic and a customer-centric approach.
• Attention to detail and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.