Job Description:

Customer Service International Voice Process

· Provide customer support and resolve customer queries on call and chat

· Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.

· Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.

· Candidates should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

· The candidate should have good command over English - fluency in spoken and written English, customer service skills and high energy levels.

· Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

· Should be a quick learner and self-motivated.

Core Competencies

· Pleasant, professional, and courteous personality.

· Excellent Problem Solving and Customer Service Skills

· Ability to think creatively and should have a positive attitude.

· Strong analytical & Interpersonal skills.

Salary- Voice process

Fresher – 3.2 LPA + incentives + night shift allowance

 Experience – 3.5 LPA + incentives + night shift allowance.

Benefits:

i. Life Insurance and Medical Insurance.

ii. Night Shift Allowance (200/day) + Incentives

Call or whatsapp: 9611536560