Job Description

Techno-functional Consultant with 8+ years of experience in Dynamics 365 CRM(Cloud/On-premise).

- Bachelor's or Master's Degree in Computer Science/Information Technology/Computer Engineering

- Solution Architect Certification in MS Dynamics 365 CRM

- Complete process flow understanding and experience in key areas - Sales, Marketing, Case Management, Project, Dashboards and Field service.

- End to end Implementation experience

- Experience in data migration.

- Experience in project planning and costing.

- Proficient in English Communication (Verbal & Written)

- Good Customer interaction abilities

- Flexible team player with great attitude

- Ability to lead and build team

- Stay current on Dynamics 365 and related technologies

- General Pre-sales Experience

Roles And Responsibilities

- Facilitate workshops to develop business requirements; create demonstrations to provide proof of concept; plan and assist the team in drafting statements of work to include estimation of effort/cost.

- Provide input and advice regarding Microsoft Dynamics 365/CRM 2015/2016 capabilities, functions and features to clients and prospects.

- Conduct hands-on implementation, configuration and development of the various components of Microsoft Dynamics 365/CRM 2015/2016.

- Build positive client relationships by developing an understanding of the client s business processes.

- Develop analytical and insightful recommendations to meet deliverable targets, and complete project tasks within budget and to customer satisfaction.

- Perform requirements gathering, Business Process Analysis.

- Understand customer requirements and advise project team on highly specialized, complex solutions architecture and implementation.

- Participate as the technical expert in proposal development and presentations to prospective clients.

- Deliver presentations to all levels of management.

- Adapt to different end-user learning styles when training, gathering requirements, etc.

- Create documentation for clients, including PowerPoint presentations and Visio workflows regarding functional and technical requirements, design, training, process engineering, etc.

- Assist internal resources with support or pre-sales of Microsoft CRM and related integrations.

In the absence of accountable person the reporting manager can take the decision