Job Title : Site Reliability Engineer

We are looking for a Site Reliability Engineer within eCommerce with experience of Headless SaaS (e.g., a headless CMS experience) and API based commerce frameworks. You will work within our new SRE team supporting the next generation customer experience by blending fashion and tech. You will be a valuable resource in our journey to build a new operations service ensuring that we have the next generation support to our headless and decomposed commerce platform. Your work will be important to all supported teams, ensuring a seamless shopping experience leading to a positive customer service experience. You will work together in a cross-functional team to monitor, manage, and resolve issues of the supported front-end applications.

Core Responsibilities includes but is not limited to: 

·       Work in a cross functional support team delivering operational offloading towards a product organization

·       Apply operations engineering practices together with WoW experts

·       Ensure delivery quality and supply KPI reporting

·       Collaborate closely with product teams to ensure predictable operations and minimal disruptions

·       Collaborate closely within your cross-functional team, share best practices as well as discuss and improve on operations ways of working.

·       Work together in a cross-functional team to monitor, manage, and resolve issues of the supported front-end applications.

·       Technical analysis, troubleshooting of complex issues/Incidents.

·       Improve monitoring performance by focusing on preventive measures.

·       Product Improvements (code & log analysis).

·       Continuous improvement on proactive monitoring, housekeeping automation to proactively detect and avoid incidents.

Job Qualifications:

·       3+ years of experience in maintenance & operations and/or development

·       Strong working experience in operations of services

·       Strong working experience from support in retail and eCommerce

·       Experienced in DevOps practices (automated testing, CI/CD etc.)

·       Experience within solutions architecture and how to fast pinpoint causes of issues

·       Experience from working with API-based frameworks (e.g., Commerce tools or Fabric is ideal)

·       Experience from ITIL support processes and ITSM tools (e.g., ServiceNow) in a microservices context 

·       Familiarity with common tech stacks in Headless Ecommerce is a nice to have

·       Experience of maintaining/supporting and/or developing desktop and mobile applications

·       Knowledge of design principles and fundamentals of solutions architecture is a plus

·       Understanding of performance engineering

·       Knowledge of multiple front-end languages and libraries (ReactJS, React Native, NodeJS) -nice to have

·       Knowledge of Azure DevOps and/or other cloud environments

·       Experience working on cloud-based infrastructure e.g Azure, AWS, GCP

·       A passion for problem solving with strong analytical capabilities

·       Stay current on technical trends in order to suggest innovative tools and approaches to interesting problems

·       Know at least one of {Python, Ruby, Java, C#, Go} at an intermediate level

·       Experience in monitoring tools (Splunk, Grafana etc)

·       Azure cloud is mandatory.