Position: Customer Support Executive

Responsibilities:

• Review and promptly respond to customer inquiries
• Engage with customers to understand their needs, align them with suitable courses and instructors
• Facilitate teacher interaction and coordination, ensuring a seamless learning experience
• Assist customers through the registration process, ensuring a smooth booking experience
• Maintain ongoing communication with customers to assess their satisfaction and facilitate renewals

Requirements:

• Strong proficiency in spoken and written English and Hindi
• Effective communication skills for engaging with customers via phone and email
• Ability to understand customer requirements, collaborate with the management team, and successfully close bookings
• Prior experience in online education, especially in creative and performing arts is a valuable asset