Job Overview

We are seeking a highly motivated Customer Service professional to join our team as a fresher at Al Fahad Tour and Travel. This is a full-time position based in Thane or Delhi, perfect for individuals with 0-1 years of work experience looking to begin their career in customer service within the travel sector. The ideal candidate should have excellent communication and active listening skills.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with clients over various channels.
• Active listening (Mandatory skill) to understand and address customer needs accurately.
• Strong problem-solving skills to tackle customer challenges and find solutions swiftly.
• Empathy to connect with customers and provide personalized service experiences.
• Patience to manage customer inquiries and complaints calmly and professionally.
• Adaptability to handle varied tasks and manage ever-changing customer requirements.
• Conflict resolution skills to mediate and resolve disputes efficiently.
• Efficient time management to prioritize tasks and meet deadlines effectively.

Roles and Responsibilities

• Respond to customer inquiries promptly through phone, email, and chat.
• Provide information regarding travel packages, itineraries, and services offered.
• Assist customers in booking travel arrangements and resolving booking issues.
• Handle customer complaints with empathy and escalate complex issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery processes.
• Stay up-to-date with company offerings and industry trends to better assist customers.
• Provide feedback to management on customer needs and potential improvements.