Company Overview

Al Fahad Tour and Travel, headquartered in Bijnor, is a specialized company in the Travel Arrangements industry. Known for its focus on recruitment and staffing, the company operates with a small team of 2-10 dedicated employees. Learn more about Al Fahad Tour and Travel by visiting their website at alfahad.in.

Job Overview

We are currently seeking a Junior Customer Service professional for our Bengaluru location. This is a full-time position, perfect for individuals with 1 to 3 years of experience in the customer service field. The ideal candidate will be responsible for providing exceptional customer support, ensuring an excellent experience for our clients.

Qualifications and Skills

• Communication (Mandatory skill): must possess excellent verbal and written communication skills.
• Conflict resolution (Mandatory skill): ability to effectively manage and resolve conflicts with clients.
• Problem-solving: should have a structured approach to addressing customer issues efficiently.
• Empathy: able to understand and share the feelings of customers to enhance service quality.
• Patience: required to handle customer inquiries and complaints calmly and professionally.
• Adaptability: must easily adjust to changes in a dynamic work environment.
• Active listening: effectively listen and respond to customer needs and concerns.
• Time management: ability to prioritize tasks and manage time effectively for improved productivity.

Roles and Responsibilities

• Provide excellent customer service by responding to client inquiries promptly and effectively.
• Resolve customer complaints and issues promptly to ensure maximum customer satisfaction.
• Analyze customer needs and provide appropriate information to assist in travel planning.
• Collaborate with team members to improve the overall customer service process.
• Maintain accurate records of customer interactions, transactions, and inquiries.
• Identify trends and suggest solutions to improve service quality.
• Participate in training sessions to stay updated with product knowledge and company policies.