We are looking for an experienced and detail-oriented Operations Manager and Network Management Specialist to join our team at YourDOST, a leading B2B workplace wellness service provider. The Operations Manager will play a key role in optimizing the efficiency and effectiveness of our workplace wellness programs, ensuring seamless service delivery, and maintaining high standards of client satisfaction.

Responsibilities

Program Implementation

• Oversee the end-to-end implementation of workplace wellness programs, ensuring timely and high-quality delivery.
• Collaborate with cross-functional teams to streamline processes and improve program efficiency.

Client Onboarding

• Coordinate the onboarding process for new clients, working closely with sales and account management teams.
• Conduct orientation sessions to familiarize clients with program features, expectations, and key contacts.

Logistics & Coordination

• Manage logistics, including scheduling, resource allocation, and coordination of wellness events, workshops, and activities.
• Liaise with internal and external stakeholders to ensure smooth execution of program components.

Quality Control

• Establish and enforce quality control measures to ensure consistency and adherence to program standards.
• Conduct periodic reviews and audits to identify areas for improvement.

Process Optimization

• Identify areas for process improvement and implement streamlined workflows.
• Conduct regular reviews of operational procedures to enhance efficiency.

Budget Management

• Work closely with the finance team to develop and manage budgets for operations.
• Monitor expenses, identify cost-saving opportunities, and ensure financial targets are met.

Data Management

• Oversee the collection, analysis, and reporting of program-related data.
• Implement data-driven strategies for program enhancement and client satisfaction.

Client Communication

• Act as a primary point of contact for clients regarding operational matters.
• Provide regular updates on program status, key milestones, and performance metrics.

Requirement

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in operations management, preferably in the wellness, healthcare, or service industry.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a dynamic and fast-paced environment.
• 3+ years of experience in Operations management

About the client:

• The client is one of India’s first and largest holistic emotional wellness organisations. They help corporates, colleges and government organisations build resilient communities.