Company Overview

Alacer Consulting Services Private Limited is a rapidly growing HR services company that offers a wide range of services to various industries including Information Technology, Automotive, Aerospace, Mining, Construction, Steel, Cement, Fabrication, and Maintenance. With over nine years of experience, we have gained the confidence and appreciation of our clients through our commitment to providing exceptional customer service and end-to-end solutions. Our dedicated team of highly qualified and technically skilled professionals ensures that we deliver high-quality services to our clients consistently.

Job Overview

We are seeking a skilled and experienced Customer Relationship Executive to join our team at Alacer Consulting Services Private Limited. As a Customer Relationship Executive, you will be responsible for building strong relationships with our clients and ensuring their satisfaction with our services. This is a great opportunity for someone who has a passion for customer service and enjoys working in a fast-paced and dynamic environment. With a focus on customer care and sales, this role is essential in maintaining client loyalty and driving business growth.

Qualifications and Skills

• Junior: 1 to 3 years of experience in a similar customer service or sales role
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Proven track record of meeting and exceeding sales targets
• Customer-focused mindset with a passion for providing exceptional service
• Experience in using Customer Relationship Management (CRM) software
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Fluency in English is mandatory, knowledge of additional languages is a plus

Roles and Responsibilities

• Build and maintain strong relationships with clients by understanding their needs and providing excellent customer service
• Serve as the main point of contact for clients, addressing their inquiries and resolving any issues or concerns in a timely and efficient manner
• Identify upsell and cross-sell opportunities to increase revenue from existing clients
• Coordinate with internal teams to ensure the smooth and successful delivery of services
• Prepare and deliver presentations to clients to showcase the value and benefits of our services
• Stay updated on industry trends and regulations to provide accurate and relevant information to clients
• Collaborate with the sales team to identify and pursue new business opportunities
• Maintain records of client interactions, transactions, and complaints for future reference
• Conduct regular client satisfaction surveys and analyze feedback to continuously improve our services

NOTE: ONLY FEMALES ARE ELIGIBLE