Customer Relationship Management Consultant
Customer Relationship Management Consultant303
Applications
303
Applications
Bangalore
Full-Time
Fresher: Less than 1 year
₹ 2L - ₹ 3L (Per Year)
Posted on May 13 2023
About the Job
Skills
customer care
Customer Retention
customer handling
Job description :-Attending incoming calls, E-mails, and WhatsApp Identify and assess customers' needs
to achieve satisfaction.
- Build sustainable relationships and trust with customer details through open and
- interactive communication.
- Update all customer interactions and transactions, recording details of inquiries,
- complaints, and comments, as well as actions taken.
- Customer orientation and ability to adapt/respond to different types of issues and Good
- communication and Ability to multi-task.
- Build a strong relationship/trust with customers by understanding the customer's requirements
- and suggesting the right product. If required the will work with the internal
- management to meet customer satisfaction.
Fulfillment and target.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits;
- follow up to ensure resolution.
- Refer unresolved customer grievances or special requests to designated departments
- for further investigation.
- Need to achieve individual AHT, login hours, production hours, and quality score targets on monthly
- basis.
- Need to be on regular follow-up calls with customers for the complaints up to customer satisfaction.
- Planning
- Identify and develop strategic relationships with potential customers.
- Gather feedback from customers or prospects and share with internal teams • Explain to customers about new products and benefits and build positive working relationships with customers for repeat businesses. • Report on Target Vs Achievement for the previous month or week and the status of action items from weekly/monthly reviews • Plan for the current month with suggestions and guidelines from the team lead.
Immediate joiners only
We are looking for freshers and 0-1yr experienced candidates
Contact - 7411511955
Role: Customer Success Associate
Industry Type: Food Processing (Dairy)
Department: Customer Success, Service & support
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education
UG: Graduation Not Required
About the company
Akshayakalpa is Indias first certified organic dairy enterprise bringing together a balance of practices based in science and the traditional heritage of dairy farming. At Akshayakalpa, sustainability is not a choice, it is a way of life. Our farmer-first, planet-friendly approach ensures every product that goes from our lush farms to your fridge is rich in nutrition, free antibiotics, chemicals a ...Show More
Akshayakalpa is Indias first certified organic dairy enterprise bringing together a balance of practices based in science and the traditional heritage of dairy farming. At Akshayakalpa, sustainability is not a choice, it is a way of life. Our farmer-first, planet-friendly approach ensures every product that goes from our lush farms to your fridge is rich in nutrition, free antibiotics, chemicals and preservatives. At the heart of our eco-system is our community of farmers. Our farmer entrepreneurship initiatives empower them by providing the resources required to emulate a business model that is not only profitable but humane, honest and above all, ethical. We believe in conforming to standards of what is good and right. At Akshayakalpa, this begins at the grass-root level - literally! Organic fodder grown on our farms is the source of nourishment for our cows. No chemicals or hormones are added to their diet and thus do not find their way into the produce. Our cows are free-roaming and stress-free, which positively impacts the quality of the milk and it is high in nutrition and taste. We are part of an on-going journey to create sustainable dairy farms which are a perfect amalgamation of our goal to nurture nature, preserve traditional practices and our scientific expertise. Akshayakalpa Organic milk is the main ingredient for all our products and it is here that we begin our assurance of quality and taste. Our milk is untouched by human hands, cooled via scientifically designed techniques and packaged with utmost care. This ensures zero-contamination and a high quality of product both of which are tested regularly at our facility.Our Farm Fresh Milk and A2 Milk are used in our other organic dairy products like curd, ghee, butter, paneer and artisan cheese under the Akshayakalpa brand. Each of these products bear the stamp of sustainability, nutrition and great taste everything Akshayakalpa stands for! ...Show Less
Industry
Food and Beverage Manufac...
Company Size
501-1000 Employees
Headquarter
Bengaluru