Job Overview

We are seeking a dynamic Junior Voice Process Executive to join our team in Chennai. The ideal candidate will have a minimum of 1 year of work experience in a similar role. As a Voice Process Executive, you will play a crucial role in managing customer interactions and ensuring a high level of customer satisfaction.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Active listening skills to accurately understand and respond to customer queries
• Strong problem-solving abilities to provide effective solutions
• Exceptional customer service skills to enhance customer satisfaction
• Empathy to connect with customers and understand their needs
• Patience to handle customer inquiries and concerns calmly
• Ability to work under pressure and manage multiple tasks efficiently
• Attention to detail to ensure accurate information recording and reporting

Roles and Responsibilities

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs, clarify information, and provide solutions or alternatives
• Maintain and update customer records with accurate details
• Meet personal/team qualitative and quantitative targets
• Handle customer complaints and provide appropriate solutions within the time limits
• Follow communication “scripts” when handling different topics
• Keep records of all conversations in our call center database in a comprehensible way
• Continuously improve by capturing and reviewing customer feedback