Job Overview

We are looking for a dynamic and enthusiastic candidate for the role of Domestic Voice Process at Leading Client. This is a full-time position based at our Chennai office. The ideal candidate should be a fresher with 0 to 1 year of work experience. The role requires excellent communication skills and a strong customer Sales & service orientation.

Qualifications and Skills

• Customer service orientation (Mandatory skill)
• Excellent communication skills to effectively interact with customers and understand their needs
• Problem-solving abilities to handle customer queries and issues efficiently
• Active listening skills to ensure complete understanding of customer concerns
• Ability to work under pressure and manage stressful situations calmly
• Time management skills to handle multiple tasks and meet deadlines
• Empathy towards customers to provide a human touch to customer interactions
• Attention to detail to ensure accuracy in information and maintain customer satisfaction

Roles and Responsibilities

• Handle outbound calls to address customer inquiries and concerns
• Resolve customer complaints and provide appropriate solutions in a timely manner
• Maintain a polite and professional demeanor during all customer interactions
• Document all customer interactions and transactions accurately
• Provide information about products and services to customers
• Follow up on customer calls where necessary
• Work collaboratively with team members to achieve organizational goals
• Adhere to company policies and procedures while managing customer interactions