Key Accountabilities and Responsibilities: Contribute to delivering:

• Provide 2nd and 3rd line support for to users submitting CW1 service desk • Customise Cargowise Documents

• Troubleshoot existing Customizations Workflow, Tag Rules files received via eAdaptor

• Construct/Test/Deploy and Document bespoke Workflow/automation Job Requirements Knowledge, Skills - Demonstratable technical knowledge and expertise of CargoWise

1 - Experience of using/Configuring/Troubleshooting these modules o Registry

o EDI Message o Tag Rules

o Workflow Templates

o Buffer Management System

o Visual Boards/Acceptability Bands/ Customised Visual Layouts

o [Security] Groups - Familiarity of these modules to support operators

o Forwarding: Consolidations/Shipments/Transport Bookings

o Schedules: Global Sailing Schedules/Sailing Schedules/Flight Schedules

o Customs: Customs Declarations/Master Bills

o Finance: Receivable Transactions/Payable Transactions/Cash Book/Direct Debit Batches

- Workflow Creation and Troubleshooting

o Tasks o Milestones

o Triggers

o Scheduled Reports

Amending Document templates

configuration and troubleshooting messages

- Experience withing Freight Forwarding Industry Education/Qualification:

- Candidates will also be considered equally on experience and qualification.

- Bachelor’s degree (or equivalent) in Computer Science, Information Technology, or a related field.

- Cargo wise certifies (CCP) Cargowise Certified Professional