Define project scope and document business requirements.  Design technical specifications, using best practices and minimizing the need for custom coding.  Provide internal CRM consulting, analyze data and processes to improve the business process to driving growth.  Create solutions on our ZOHO platform to meet the internal customer requirements.  Automate processes using ZOHO automation tools.  Create test scenarios and do solution testing.  Functional and technical CRM support as well as troubleshooting of (integration) issues.  Support the set-up of integrations to existing business systems.  Project management and project documentation.  Prepare Customised Management Reporting Dashboard