We are looking for Customer Care Executives for one of our client that will be the liaison between our client company and its current and potential customers. The successful candidate will be able to accept ownership for

effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the

core of every decision and behavior.

Customer Focus

● Build sustainable relationships and engage customers by taking the extra mile

● Being dedicated to customer satisfaction and resolving any concerns that the customer has.

● Identify customers' needs, clarify information, research every issue, and provide solutions

and/or alternatives.

Building Relationship

● Connect with the customers through Call / Email / Chat /Social platforms to provide the best

possible resolution.

● Understanding the unstated needs of the customer, asking relevant questions, and picking the

right time to pitch the recommended solutions

● Take a customer-focused approach to handle complaints and escalations.

Achieving CSAT / Repeat Targets

● Achieving the assigned target for CSAT, repeat and other qualitative and quantitative targets

and following all SOP's

● Coordination with customers for any queries faced by them and solving the same.

● Ensure that all written communication is carried out as per the customer care procedures.

● Keep records of all conversations in our call center database in a comprehensible way.

Shift Timings - 9 am -10 pm window

Rotational off and rotational shift

5.5 days working

9 hours working (Including 1 hour break)