Job Purpose

To maintain long term clients by meeting their requirements and developing strategic

relationships. To ensure customer delight through sustained and proactive communication

and delivery. To liaise with the technicians, production and design team to ensure efficient

and timely delivery of the projects.

Duties & Responsibilities

• Preparing, scheduling, budgeting, coordinating and monitoring all projects

• Monitoring compliance to applicable specifications, QC policies, reporting and

performance standards.

• Regular interaction with the clients to achieve project objectives.

• To ensure work executed as per quality standards accepted by the customer whilst

maintaining budgeted profitability.

• Assign operations responsibilities, monitor and review operations team performance.

• Cooperate and coordinate with all other concerned stakeholders and project participants

to provide assistance and technical support.

• Manage escalations and initiate corrective action.

• Ensure quality delivery across projects to achieve customer delight

• Serve as a link of timely, appropriate and effective communication between the internal

team and the customer

• Prepare regular weekly/monthly reports of progress and forecast to internal and external

stakeholders

Skills Required

• 4 -5 years of experience in project management /key account management skills.

• Strong communication, presentation and interpersonal skills is a must.

• Excellent organizational, team building and supervision skills.

• Proven ability in problem solving and negotiation.

• Knowledge of AutoCAD and Project Management tools

• Ability to multi-task

Working Conditions

The job will require commuting between sites in the city as well as inter-city as and when needed.

Availability during working hours and in case of urgency, accessibility on the phone may be

required even on holidays.