Dear Candidates,

Job description

Job Description & Interview aligned for IT Helpdesk

1-Interview Telephonic

2 - Position - IT Helpdesk

4 - Job Location - Noida Sector 16

5- Experience – 1.6 yr to 3 yrs

6 - Gender - Female Only

7- Job Location & Interview Address - Noida Sector 16

8- Contact Person Yasmin 

9 - Shifts - Day Shift – 2:00 pm to 10:00 pm -

10- Education Qualification - Any Graduate

11 - Detailed Job Description Good knowledge to coordinate with User and assigning calls to engineer as per priority based

·        Maintaining the data on excel preparing the report with the help of V lookup, H lookup, Pivot Table.

·        Provide L1 support through remotely access to the end user if required.

·        Worked on hp openview helpdesk tool

·        Resolve within SLA, co-ordination, account handling in active directory.

·        Preparing vendor master MIS on Monthly basis.

·        Troubleshooting remotely users all types of OS & network related problems.

·        Log tickets in the service desk tool on behalf of users service requests over phone and mail and assign the incident/request to appropriate technical group and categorize into appropriate severity and priority group.

·        Provide remote support for the issue pertaining to the services under scope of work (SOW) using knowledge base and standard operating procedures wherever possible.

·        Communicating with application team and windows admin team regarding application and windows related issue respectively and give the desired solution to end users.

·        Experience on outlook mail application. Configuration, troubleshooting and maintenance.

·        Monitor the helpdesk tool for open and pending incident.

·        Download and update antivirus definitions of end users.

·        Provide solution/services under the service level agreement (SLA).

Coordinating with different department for getting the operational work done. Handling multiple minor and major incidents/calls received

 If anyone interested so please share me your CV to hr.west3@aforeserve.co.in

Warm Regards,

Yasmin Shaikh

 HR Executive

+91 8451980441