Hi everyone 

Urgent required 20 No's for (GWC) Nokia Service Centre 

(Global Welcome Centre)

Profile- GWC Front Office Agent 

Location- Manesar 

Experience- Fresher and Experienced both can apply

Qualification- Any Graduate

Male/Female both can apply

Salary- upto 25k ctc

Required skills - 

Fluency in English 

Literate in computer knowledge 

Available to work shifts in support of the 24x7 GWC operation.

Focus on customer satisfaction 

Flexibility 

Responsibilities -

• Receive requests from customers or customer representatives for the Nokia portfolio of Care services and commercial warranty support

• Register support requests in the case handling systems

• Ensure the customer is contractually entitled to the support being requested

• Assign and routes requests efficiently to the proper service delivery workgroups

• Carrie out work according to specific instruction and set procedures

• Coordinate tickets that require multiple services with appropriate global support organisations, as needed

• Escalate if timely assignment is not possible within Service Level Agreement (SLA).

• Continuously stay updated on the latest processes and tools by following the regular training provided (e.g., classroom, on-the-job, independent study).

• When required, performing additional tasks assigned by a supervisor (reports, analysis etc)

• Reports to TL all vulnerabilities noticed in GWC Operation, Quality, Information Security, EH&S in real time.

Interested candidates drop their cv - 7973791881