Front Office Agent
Front Office Agent16
Applications
16
Applications
About the Job
Skills
Hi everyone
Urgent required 20 No's for (GWC) Nokia Service Centre
(Global Welcome Centre)
Profile- GWC Front Office Agent
Location- Manesar
Experience- Fresher and Experienced both can apply
Qualification- Any Graduate
Male/Female both can apply
Salary- upto 25k ctc
Required skills -
Fluency in English
Literate in computer knowledge
Available to work shifts in support of the 24x7 GWC operation.
Focus on customer satisfaction
Flexibility
Responsibilities -
• Receive requests from customers or customer representatives for the Nokia portfolio of Care services and commercial warranty support
• Register support requests in the case handling systems
• Ensure the customer is contractually entitled to the support being requested
• Assign and routes requests efficiently to the proper service delivery workgroups
• Carrie out work according to specific instruction and set procedures
• Coordinate tickets that require multiple services with appropriate global support organisations, as needed
• Escalate if timely assignment is not possible within Service Level Agreement (SLA).
• Continuously stay updated on the latest processes and tools by following the regular training provided (e.g., classroom, on-the-job, independent study).
• When required, performing additional tasks assigned by a supervisor (reports, analysis etc)
• Reports to TL all vulnerabilities noticed in GWC Operation, Quality, Information Security, EH&S in real time.
Interested candidates drop their cv - 7973791881
About the company
Industry
Telecommunications
Company Size
1001-5000 Employees
Headquarter
Amritsar
Other open jobs from Aerial Telecom Solutions Pvt Ltd