PURPOSE AND OBJECTIVE:

· Major Private customer & Government installation base is at Udaipur so required

dedicated Service Engineer

· To handle & generate service business

· To support sales team by reducing service calls attending on time, generating new leads & doing installation or demonstration

· To attend service calls, visit old customers, Preventive Maintenance Service (PMS), demonstrate, demand generate, consumable sale, Comprehensive Maintenance Contract Sale (CMC), customer satisfaction, equipment/ accessories/ device handover or collect, payment collection, take care of other support if any require

RESPONSIBILITIES:

· Service call, PMS, breakdown calls & problem attend of whole territory within 24hr & resolve within a week if major repairing

· AMC/CMC, repairing, accessories, new machine in Government & consumables business of Private & Government customers & maintain cleared outstanding

· To support sales team by installation, demonstration, payment collection & lead generation

· Plan & execute activity in corporate, Private & Government installation based customers

· Maintain, manage & create old/new Key Opinion Leaders (kols) in Government & Private hospitals

· Documentation: expense, working sheet, PMS sheet, business sheet, projection sheet & other must be submitted by every week

· Plan & execute activity in corporate, Private & Government installation-based customers

· Collect, Dispatch & Pickup Machine or Accessories via courier/transport.

Skills:

- Communication Skills

- MS Office

- Understanding of technical knowledge

Other:

Travel: To cover territory & attend service call, need to travel frequently & need to stay if required

Field Work: Must have Two-wheeler