GOOD COMMUNICATION ,FEMALE CANDIDATES

WORKING LOCATION :MALAGALA BANGALORE

SALORY -15000+GOOD INCENTIVES

QUALIFICATION: 12TH PASS

1. Communication Skills: Effective verbal communication is crucial for telecallers. They should be able to articulate themselves clearly, listen actively to customers' needs, and convey information persuasively.
2. Active Listening: Telecallers need to listen attentively to customers to understand their requirements, concerns, and feedback. Active listening helps build rapport and enables telecallers to provide appropriate solutions.
3. Empathy: Being empathetic towards customers' issues fosters trust and enhances customer satisfaction. Telecallers should be able to understand customers' emotions, show compassion, and offer support accordingly.
4. Product Knowledge: Telecallers should have a thorough understanding of the products or services they are selling or promoting. This includes features, benefits, pricing, and any special offers. Knowledgeable telecallers can address customer inquiries more effectively.
5. Problem-Solving Skills: Telecallers encounter various customer issues or objections during calls. Strong problem-solving skills enable them to handle objections, resolve complaints, and find solutions to customers' problems efficiently.
6. Patience: Dealing with different types of customers requires patience. Telecallers should remain calm and composed, even in challenging situations, to provide excellent service and maintain professionalism.
7. Resilience: Telecalling can be demanding, with rejection or difficult conversations being common occurrences. Resilience helps telecallers bounce back from setbacks, stay motivated, and maintain a positive attitude.
8. Time Management: Telecallers often have daily call targets or quotas to meet. Effective time management skills help them prioritize tasks, manage call volumes efficiently, and maximize productivity.
9. Adaptability: Telecalling environments can be dynamic, with changes in scripts, products, or procedures. Telecallers should be adaptable to new situations, technologies, and challenges to perform well in their roles.
10. Professionalism: Maintaining professionalism in all interactions is essential for telecallers. This includes using appropriate language, adhering to company policies and guidelines, and representing the company positively to customers.
11. Teamwork: Collaboration with colleagues, supervisors, and other departments is often necessary in telecalling roles. Telecallers should be able to work effectively as part of a team, share information, and support each other to achieve common goals.
12. Computer Skills: Basic computer skills are usually required for telecalling positions, including familiarity with CRM (Customer Relationship Management) software, email, and other communication tools.