Job Information

Industry:

Banking

Work Experience:

0-1 year

Salary:

17,500/- to 22,500/-

City:

Palarivattom, Ernakulam

State/Province:

Kerala

Country:

India

Zip/Postal Code:

682025

Job Description

Banking Hiring Customer Support

Language: Malayalam and Hindi

Designation: Junior Officer

Qualification: Degree Mandatory

Salary: 17,500/- to 20,000/- Per Month + Good Incentives

Location: Palarivattom, Ernakulam

No: Of Vacancy: 02

Requirements

Candidates Should be able to work under pressure

Should have Pan Card , Aadhaar card , degree certificate

Strong in verbal communication skills along with active listening and speaking - ( Hindi / Tamil / Kannada / Telgu )

Duties & Responsibilities

• Serve customers by managing documents, information, and financial transactions successfully and in an organized, efficient, and secure manner
• Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
• Meet and exceed bank service standards, greeting and acknowledging each customer warmly, and making them feel welcome while complying with bank procedures and security protocols
• Work as a team with other tellers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special request as needed
• Handle account transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts
• Identify customer needs, provide information on new products and services, and direct customers to branch representatives if interested
• Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
• Track, record, report, and store transactional information and special requests
• Provide a high level of customer service, providing answers and assistance with a smile
• Balance individual drawer at the end of each shift
• Perform various maintenance duties such as stocking supplies and cleaning workstations
• Follow all policies and procedures set forth by the bank

Required Skills and Qualifications

• Bachelor’s degree in business, finance, or related field
• Proven analytical and problem-solving skills
• Exceptional mathematical ability
• Strong written and verbal communication skills
• Proficient in Microsoft Office suite, with aptitude to learn new software and systems