Company Overview

Aditya Birla Capital Limited (“ABCL”) is the holding company for the financial services businesses of the Aditya Birla Group. Through its subsidiaries/JVs, ABCL provides a comprehensive suite of financial solutions across Loans, Investments, Insurance, and Payments to serve the diverse needs of customers across their lifecycle. Powered by about 47,000 employees, the businesses of ABCL have a nationwide reach with over 1,474 branches and more than 200,000 agents/channel partners along with several bank partners.

As of March 31, 2024, Aditya Birla Capital Limited manages aggregate assets under management of Rs. 4.36 Lakh Crore with a consolidated lending book of Rs 1.24 Lakh Crore through its subsidiaries/JVs. Aditya Birla Capital Limited is a part of the US$65 billion global conglomerate Aditya Birla Group, which is in the league of Fortune 500. Anchored by an extraordinary force of over 187,000 employees belonging to 100 nationalities, the Group is built on a strong foundation of stakeholder value creation. With over seven decades of responsible business practices, the Group’s businesses have grown into global powerhouses in a wide range of sectors - from metals to cement, fashion to financial services and textiles to trading. Today, over 50% of the Group’s revenues flow from overseas operations that span over 40 countries in North and South America, Africa, Asia, and Europe.

Aditya Birla Capital is committed to provide equal opportunity to all in employment and prohibits discrimination or harassment in any form on the basis of race, colour, religion, ethnicity, age, gender, disability or any other characteristic protected by law. Diversity, Equity and Inclusion (DEI) is embedded in our recruitment policies based on our business needs and candidates meeting the eligibility criteria such as qualification, skills and experience.

Job Overview

Role: Customer Relationship Executive

Job Type: Full-Time

Experience: 6 Months to 2 Years

Location: Bangalore, Hyderabad and Chennai

Qualification: 12th or Any Graduation

Skills:

Product Knowledge: In-depth understanding of home loans and various insurance products.

Market Knowledge: Awareness of market trends, competitor offerings, and industry regulations.

Financial Acumen: Ability to understand and explain financial products, interest rates, and loan terms.

Sales Techniques: Mastery of sales strategies, including upselling and cross-selling.

CRM Software Proficiency: Familiarity with Customer Relationship Management (CRM) software to track and manage sales leads.

Negotiation Skills: Capability to negotiate terms and conditions with clients.

Legal and Compliance Awareness: Knowledge of legal requirements and compliance issues related to home loans and insurance products.

Documentation Skills: Ability to handle paperwork and documentation accurately and efficiently.

Analytical Skills: Ability to analyze client needs and tailor products accordingly.

Technological Proficiency: Comfortable using tablets, smartphones, and other tech tools for sales presentations and documentation.

Communication Skills: Excellent verbal and written communication to convey complex information clearly and persuasively.

Customer Service Orientation: Focus on providing exceptional service to meet client needs.

Persuasion and Influencing Skills: Ability to influence clients’ decisions and persuade them to buy products.

Problem-Solving Skills: Aptitude for identifying client issues and offering suitable solutions.

Time Management: Efficient management of time to cover assigned territories and meet sales targets.

Networking Skills: Ability to build a network of contacts and leverage them for business opportunities.

Attention to Detail: Ensuring all client information and product details are accurate and complete.

Ethical Judgment and Integrity: Adhering to ethical standards and maintaining client trust.

Roles and Responsibilities

• Develop and maintain strong customer relationships
• Promote and sell financial products such as housing loans and business loans
• Conduct field sales activities
• Provide excellent customer service
• Handle secured and unsecured loan applications