JOB DESCRIPTION

• Sound knowledge on GPS-based VTS (Vehicle Tracking System).
• Good Communication with customers by telephone, and email.
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers.
• Handling customer complaints or any major incidents, such as login issues or technical Issues.
• Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
• Keeping accurate records of discussions or correspondence with customers/ Sales persons.
• Learning about your organisation's products or services and keeping up to date with changes.
• Preparing Engineer Performance reports on a Monthly basis.
• Taking a scheduled dump of non-working devices and doing follow-up with the customers for the same.

·        Strategically support client by giving correct Tracking solution.

·        Played an active role in tapping new high-revenue-generating customers.

·        Solving online & practical queries & working as Lead Technical Support Engineer in a reputed technical team.

·        Establish and maintain product service and support setup.

·        Support local sales teams in technical queries for customers and corporate.