Company Overview

ADDCOMS Hr Consultants is a professional agency that helps unemployed individuals find suitable jobs and provides qualified workers to employers. We are committed to connecting job seekers and employers based on their skills and experience.

Job Overview

ADDCOMS Hr Consultants is seeking a Service Manager to join our team. As a Service Manager, you will be responsible for ensuring high-quality service delivery to our clients and managing a team of service professionals. This is a Junior position requiring 1 to 3 years of experience. The job is located in Muvattupuzha, Kerala, India. We offer a competitive salary range for this role.

Qualifications and Skills

• 1 to 3 years of experience in a similar service management role
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Customer-focused approach and ability to resolve conflicts
• Good organizational and problem-solving abilities
• Proficiency in service management software and tools
• Knowledge of industry best practices and service management frameworks (e.g., ITIL)
• Ability to work in a fast-paced and deadline-driven environment
• Bachelor's degree in a relevant field is preferred

Roles and Responsibilities

• Manage a team of service professionals and oversee service operations
• Ensure high-quality service delivery to clients and resolve any service-related issues
• Collaborate with clients to understand their service requirements and ensure customer satisfaction
• Develop and maintain service standards, policies, and procedures
• Monitor service performance and implement improvements as needed
• Provide training and guidance to service professionals to enhance their skills and productivity
• Track and report key service metrics to management
• Manage service contracts and agreements
• Stay up-to-date with industry trends and advancements in service management