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Quality Assurance - Customer Support

Coimbatore
Full-Time
Junior: 1 to 3 years
12K - 20K (Per Month)
Posted on May 15 2024

About the Job

Skills

Calls audit
voice process
quality check
giving feedback
Instructing
One to one Audit

Company Overview


Adam&EveInc is a visionary company aiming to enhance humanity and transform businesses with one revolutionary idea. Headquarters in Coimbatore, Tamil Nadu. Visit https://www.adamandeveincorporated.com/


Job Overview


Junior role requiring 1-3 years of experience in Coimbatore. Full-Time position at Adam&EveInc, a BPO with 51-200 employees.


Qualifications and Skills


  • Experience in calls audit and voice process
  • Ability to conduct quality checks and provide constructive feedback
  • Proficient in instructing and coaching team members
  • Excellent communication skills
  • Attention to detail and analytical mindset


Roles and Responsibilities


  • Conduct quality audits on customer support calls
  • Ensure adherence to voice process standards
  • Perform quality checks on customer interactions
  • Provide feedback to customer support agents
  • Instruct agents on improving performance

Note : Work from Office only

Salary : 12000 to 20000(Based on performance)



Contact : 9042220388, hr@adamandeveinc.in



About the company

Vision : One revolutionary idea with a greater vision enhance the Humanity and transform their business.

Industry

Business Process Outsourc...

Company Size

51-200 Employees

Headquarter

coimbatore, TamilNadu

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