Job description

• Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Maintain constant communication with Clients, US office, staff and Management to ensure proper operations of the Team.
• Anticipates and tracks operational and tactical risks and providing strategic solutions.
• Develop, implement, and maintain quality assurance protocols and reporting.
• Increase the efficiency of existing processes and procedures to enhance the Team s internal capacity.
• Lead, motivate, and support a large team within a time-sensitive and demanding environment.
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

Skills and qualifications:

• Bachelor s degree in program management, business or public administration, technical management, information systems, engineering, finance/accounting, or related fields
• Three or more years of proven success in an operations management role and over all experience of 8+ Years
• Excellent interpersonal communication and organizing skills to coordinate project activities.
• Ability to work with details and time-sensitive issues.
• Good decision-making skills and response to high-pressure situations
• Excellent proficiency in MS office and preparation of Excel reports

Added advantages:

• Knowledge and exposure with Securities and Exchange Commission filing and disclosure requirements.
• Certifications in Six Sigma, Microsoft 365 tools and reporting tools such as Power BI

Why you should join Integra

• Excellent working atmosphere
• Salary and bonus always paid on-time
• You work for a US corporation (and a UK company)
• You work for a company that has continuously grown for past 19 years
• Very supportive senior management

Role: Operations Manager

Industry Type: BPO

Employment Type: Full Time, Permanent

Role Category: Treasury

Education

UG: Any Graduate

PG: Any Postgraduate

Experience: 5+ years

Key Skills

#BPO #Usage #PDF