Payroll Company Name (MNC): ALTEN CALSOFT LABS (INDIA) PVT. LTD ( www.acldigital.com)

Position Name: L2- IT Technical Shift Lead

Experience: 1 to 2 yrs

Location: Bangalore

Notice Period: immi to 30 Days

Shift : Rotational

Technical Skill required

• Hands on & Understanding of Desktop, Laptop, Printer, Wi Fi connectivity, Citrix , Windows basic system operations.

• Hands on & understanding on SLA, FCR, CSAT, MTTM, Ticketing Tool, Incident, Service, Change Management, tools like HPSM etc.

• Candidate should be aware about Telecom Business, applications, basic telecom devices functionality Cisco, Genesys, IVR, ACD etc and compliance.

• Hands on & understanding on MS Excel sheets, Power point Presentation and good analytical skill etc. create MACROS/Use Formulas/ Automating data.

• Hands on & understanding on communication properly and successfully with Business and Other Departments Stake Holders and Members.

• Candidate must have self-starting, Innovative, Proactive, Self-initiative & take Ownership with responsibility.

• Candidate should have Certification like, MCSC, CCNA,ITIL etc.

• Candidate should be Graduate in B.Tech/BCA/MCA Or BA if any technical diploma also done.

• Good written and verbal communication skills in in Hindi & English both.

• Should have His Laptop/Desktop with good internet connectivity.

• Should be agreeing to move to Mumbai location (If this WFH Culture gets over or when its required).

• Candidate should be agreed to work in any of the shift (24*7 ).

• Contacting clients to find out the nature of the problem.

• Troubleshooting knowledge required for hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Address user tickets regarding hardware, software, and networking.

• Knowledge of network security practices and anti-virus programs.

• Ability to perform remote troubleshooting and provide clear instructions.

• Excellent problem-solving and multitasking skills and Customer-oriented attitude.

Send your resume to naina.yadav@acldigital.com

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