Job Description for Customer Service Associate

Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Mulayam(plus)

Location: - Bangalore (WFO)- Need local candidates

Budget- up to 3.5 LPA

Experience- 6 months-2 Years.

Relevant experience- 6 months is needed.

Interview process- 2 rounds Virtual & final round in person /onsite)

Notice period- Immediate joiners.

Department: Finance

Skills Required: Customer Relations, Customer Relationship Management (CRM), Customer Service, Inbound Calls, Microsoft Excel, Microsoft Office, Online Chat, Oral / Verbal Communication, Outbound Calls

Role – Customer Service Associate: -

- Work as a ‘Customer Support Representative’ to answer and provide resolutions to IB/OB Calls, Emails, WA for query received from end Consumers

- Take full ownership and accountability of the assigned tasks

- Resolution & closures of tasks as per defined TAT – Consumer

- Recording of data with accuracy on Tools set up for the department

- Go beyond an extra mile for any issue resolution by liaising with internal stakeholders 

- Provide WOW customer experience on every single interaction through any mode of communication while dealing with Customers.

Successful Applicants: -

- Excellent Written & Verbal communications in English and Hindi (Must have) Tamil/Telugu /Mulayam(plus)

- Taking full Ownership & Accountability of issue resolution for driving Customer. 

- A ‘Go Getter’ who would very carefully – Listen, Resolve, Escalate and ‘Be the Reason’, for driving Customer Happiness, Centricity and Obsession.

- Usage of tools like Excel and CRM

- Enthusiastic, willing to learn, multitask.

- Any HSC, Graduate & Postgraduate (Fresher or more 1-2 years of relevant work experience)

- Should have preferably worked in reputed Domestic/International BPO catering to customers through Multi/Omni channel medium.

For more Details Visit our Website- Aces Global Consulting Pvt. Ltd.

Interested Candidates can send their resume to nidhiacesglobal@gmail.com