Job Description

Active knowledge and experience in Order to cash (O2C) processes. Manages Customer Data, Cash

Application and Collections for client along with Billing for client invoices

Customer Master Data

· Review customer contract/ new customer creation template/ maintenance of Customer Data

Template according to defined parameters.

· Update contract/ customer information on ERP system based on the client policies and procedures and share information with the requestors.

· Adhere to the Accuracy parameters as prescribed within SLA

· Ensure all ad hoc activities assigned are completed within allocated timeframe.

· Proactively highlight any issues within the process

·

Collections

· Downloading of bank statement.

· Tagging payments against open invoice on specified ERP systems based on the remittances received

· Raise queries with Client and collections team on issues within remittances received from Customers

· Follow up on unapplied and unidentified payments

· Address issues highlighted or any escalation ensuring avoidance of it

· Billing

· Create monthly invoices within the ERP System per defined timelines and agreements.

· Billing queries to be timely followed / resolved with the various teams

· Adhere to the accuracy parameters as prescribed within SLA

· Proactively highlight any issues within the process

· Address issues highlighted or any escalation ensuring avoidance of reoccurrence and resolve billing related disputes.

· Validate billing and rectify billing discrepancy.

Experience, Qualification, Skills

- B Com/ M.Com/ MBA Finance

- 4-5 Years’ experience

- Attend meetings pertinent to work assignments

- Research and respond to information requests from internal departments and management

- Ability to exercise sound judgement and decision-making skills

- Excellent written and verbal communication and comprehension skills

- Service industry experience. Software / Life Science / Data Analytics / Pharma preferred.

- Multi-Tasking skills in project delivery, deadlines

- Strong quantitative and analytical skills

- Resource needs to be energetic, confident & strong in communication (written)

Interested candidates can share their resume to nidhiacesglobal@gmail.com