JD- Service Coordinator

Roles and responsibility

• Attending Customer calls regarding Customer complaints and service complaints
• Assessing the service needs of clients and linking them to the appropriate resources and providers
• Responding to complaints and resolving issues or matching clients with better services
• Mail drafting.
• Should have exp in Handle Team ,Team leading,
• Coordinate with site operators.
• Maintained the records of gensets in log sheets, servicing record of gensets.
• Preparing service reports ,maintain record
• Site visit

Technical skillset

• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player, Pleasant personality
• Good time-management skills
• Great interpersonal and communication skills
• Knowledge of use of email and internet (basics)

Qualification

B.sc, BCA, Diploma electrical, any Graduation, preferable service coordinator experience.

Experience

2 -3 yrs

Male candidate prefer only

Soft skills

• Good communication
• Able to draft mail
• Required own vehicle.
• Good in team leader.
• Preferred candidate from Service field OR Service Industry