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Accrete Infosolution Technologies LLP

Customer Support Specialist

Gandhinagar
Full-Time
Junior (1 to 3 years)
₹ 1L - ₹ 4L (Per Year)
Posted on Nov 29 2022

About the Job

Skills

Current CTC
  • Take ownership of customer issues.


  • Troubleshoot problems and drive resolutions.


  • Escalate unresolved issues to relevant internal teams.


  • Collect prompt and accurate customer feedback.


  • Document knowledge as solution articles.


  • Master the use of a help desk software.


  • Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.


  • They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values.


  • Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.


  • Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.



About the company

Accrete Infosolution Technologies LLP

Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies. Technology = Being Always Learner + Being Always Progressive As a nationwide IT solutions provider having 50+ clients, we understand the challenges our clients face. We design and develop customized softwares that drastically improve your work-flow and make it easy to run ...Show More

Company Size

11-50 Employees

Headquarter

Gandhinagar

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