Customer Support Specialist
Customer Support Specialist199
Applications
199
Applications
Gandhinagar
Full-Time
Junior: 1 to 3 years
₹ 1L - ₹ 3.9L (Per Year)
Posted on Nov 29 2022
Not Accepting Applications
About the Job
Skills
Current CTC
- Take ownership of customer issues.
- Troubleshoot problems and drive resolutions.
- Escalate unresolved issues to relevant internal teams.
- Collect prompt and accurate customer feedback.
- Document knowledge as solution articles.
- Master the use of a help desk software.
- Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business.
- They generate more downstream impacts such as bigger returns on investment, more reselling, better retention, and higher order values.
- Customer success teams should target their efforts on the account level, taking an almost account-based marketing approach to customer success.
- Key performance indicators of customer success teams are lifetime value, upsell and cross-sell rate, customer churn, net promoter score.
About the company
Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies.
Technology = Being Always Learner + Being Always Progressive
As a nationwide IT solutions provider having 50+ clients, we understand the challenges our clients face. We design and develop customized softwares that drastically improve your work-flow and make it easy to run ...Show More
Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies.
Technology = Being Always Learner + Being Always Progressive
As a nationwide IT solutions provider having 50+ clients, we understand the challenges our clients face. We design and develop customized softwares that drastically improve your work-flow and make it easy to run your business. Accrete InfoSolution is here to co-operate you with IT related productivity solutions, strategic outsourcing and other consulting services for your business.
We as a Team will keep following below mentioned basics:
Success With Responsibility
100% Client Focus
Simplicity, Scalability, Innovation, Customization & Affordability
100% Commitment
Utmost Proficiency & Quality ...Show Less
Company Size
11-50 Employees
Headquarter
Gandhinagar