Company Overview

Accentrix Solutions is a leading provider of specialized staffing solutions. With our expertise in the Information Technology & Services industry, we help organizations make informed decisions about the best candidates for their current and long-term requirements. Our commitment to excellence and our extensive network of top talent set us apart from the competition.

Job Overview

Accentrix Solutions is seeking a Technical Specialist to join our team. As a Technical Specialist, you will be responsible for providing technical support and solutions to our clients. This is a full-time position based in Bangalore, Karnataka, India.

Qualifications and Skills

• Junior: 1 to 3 years of experience in a similar technical support role
• Proficiency in Office360, Microsoft, Citrix, and VPN
• Strong customer service and problem-solving skills
• Ability to handle multiple chat conversations simultaneously
• Excellent verbal and written communication skills
• Familiarity with ITIL processes and best practices
• Certifications in relevant technologies are a plus

Roles and Responsibilities

• Provide technical support to clients, troubleshoot issues, and find solutions
• Assist in the installation, configuration, and maintenance of software and hardware systems
• Collaborate with clients to understand their technical requirements and provide appropriate recommendations
• Conduct system performance evaluations and implement necessary adjustments
• Ensure timely resolution of technical issues and communicate effectively with clients
• Document technical processes, procedures, and troubleshooting steps
• Stay up-to-date with the latest industry trends and technologies